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Workspace

Workspace tools help you track performance, manage spend, keep account settings current, and get help from the Heavano team.

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Analytics

Analytics shows call volume, minutes, spend, cost by agent, performance trends, and success-rate signals over time.

  1. 1Open Analytics.
  2. 2Choose the date range you want to inspect.
  3. 3Compare spend, calls, minutes, and average cost per call.
  4. 4Use the agent table to find agents that need tuning.

Credits and billing

Heavano uses credits for usage. The Credits page shows balance, top-ups, transaction history, usage, and referral rewards where available.

  1. 1Open Credits.
  2. 2Review your current balance.
  3. 3Choose a top-up amount when you need more credits.
  4. 4Complete checkout through the hosted payment page.
  5. 5Return to Heavano and confirm the balance has updated.

Settings

Settings contains profile, theme, workspace, referral, and account-level preferences.

  1. 1Open Settings.
  2. 2Update your profile details if needed.
  3. 3Check workspace information before inviting teammates or changing billing ownership.
  4. 4Use the referral area if your workspace has referral features enabled.

Support

If you need help with a setup, phone number, agent behaviour, billing, or a production rollout, contact the Heavano team from the website.

  1. 1Use the Contact page for demos, onboarding, and implementation questions.
  2. 2Include the workspace name, agent name, and call time when asking about a specific issue.
  3. 3For production launches, test the agent, number routing, knowledge, and escalation path before sending live traffic.
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Integrations

Ready to build your agent?

Open the Heavano app, create an agent, test it in Preview, then connect a number when it is ready for real callers.

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