Heavano Agents · live demo
Meet six agents you can actually talk to.
Pick an agent, tap the orb, and have a real conversation. See its knowledge, voice, and controls — exactly as configured. Everything here is read-only, so explore freely.
Resolves tier-1 tickets end to end — orders, returns, account changes — and escalates with full context.
Nova
InboundCustomer Support
Ready
Tap the orb and talk to Nova — no buttons, just speak. It listens, thinks, and replies out loud.
Try saying
“Where is my order?”“I want to return something”“Can I change my address?”“I need to speak to a person”
Read-only
What Nova knows and can act on. This is a preview of the agent’s knowledge base.
Order lookup
Finds orders by phone, email, or order number and reads back status, tracking, and ETA.
Returns & refunds
Starts returns, issues prepaid labels, and explains refund timing (2–3 business days).
Account changes
Updates addresses, payment methods, and plan tiers after identity verification.
Escalation policy
Hands off to a human with transcript + intent when sentiment drops or a request is out of policy.
72%
Full automation
4.8/5
CSAT
3.2×
Faster resolution