An AI receptionist that answers every call, day and night.
Heavano picks up on the first ring, answers questions from your own information, books appointments into your calendar, logs the call in your CRM and hands the caller to a person when they need one — in 42 languages, around the clock.
What is an AI receptionist?
An AI receptionist is a voice agent that answers your business phone line for you. It greets callers, understands what they need in natural conversation, answers questions, books or cancels appointments and records the details in your systems — and transfers to a human with the context attached when a person is needed.
On OpenAI GPT OSS, billed per second, no monthly fee. Start with £10 free credit — no card required. See pricing
How to set it up
- 01
Create the agent
Start from the appointment or customer-support template in the Heavano app, then write its greeting, tone and rules.
- 02
Teach it your business
Upload your FAQs, opening hours, policies and service menus to the knowledge base so answers come from your own material.
- 03
Connect your tools
Attach Google Calendar, Calendly or Cal.com for bookings, and Salesforce, HubSpot or Airtable to log every caller.
- 04
Go live on your number
Test it in your browser with Preview, then assign your phone number. Calls are answered from the next ring.
What it handles
Answers questions accurately
Replies are grounded in the knowledge base you upload — hours, prices, policies, directions — rather than guesswork.
Books, finds and cancels appointments
Checks live availability, books the slot, finds a caller’s existing bookings and cancels on request.
Logs every caller
Finds or creates the caller’s CRM record and adds a note of what was discussed.
Opens support tickets
With Zendesk or Intercom attached, it can look up a caller’s tickets or open a new one in their own words.
Hands off to your team
When a person is needed, it transfers with the full context so the caller never repeats themselves.
Speaks 42 languages
Callers are answered in their own language, and the agent can switch languages mid-call.
Frequently asked questions
How much does an AI receptionist cost?
On our default model, calls cost £0.050 per minute inbound and £0.065 outbound in the UK ($0.065 / $0.080 in the US, €0.075 / €0.090 in Europe, ₹5.50 / ₹6.90 in India), billed per second with no monthly fee. Your phone carrier, such as Twilio, bills its own call charges. New accounts start with £10 of free credit, no card required.
Will callers know they are talking to AI?
You decide how the agent introduces itself. Many businesses choose a short, transparent disclosure such as “I’m the practice’s AI assistant”, and some jurisdictions require one — check the rules where your callers are.
Can the AI receptionist transfer calls to a person?
Yes. You set the rules for when it should hand off, and it transfers with the call context attached so your team can pick up where it left off.
Does it work outside business hours?
Yes. The agent answers 24 hours a day, every day, including weekends and holidays, so after-hours callers are booked or helped instead of reaching voicemail.
Do I need a developer to set it up?
No. Everything is configured in the Heavano web app — instructions, knowledge, voice, integrations and phone number — with no API key required.
Related
Try it on real calls today.
Create an agent, test it in your browser, then connect your number. New accounts start with free credit — no card required.