Use the Heavano app to create agents, add voices and knowledge, connect phone numbers, run outbound batch calls, connect integrations, run tests, review conversations, and manage credits. No API key is required.
Heavano is configured from app.heavano.com. These docs focus on the product workflow rather than developer API credentials.
Everything in Heavano is managed from the web app. You do not need an API key to create agents, test them, connect numbers, or review calls.
Go to app.heavano.com and sign in to your workspace. The app is where you create agents, manage voices, upload knowledge, connect phone numbers, and review performance.
Agents are the voice AI workers that answer calls, qualify leads, book meetings, support customers, and follow your business rules.
Templates give you a working starting point for common use cases such as appointment booking, customer support, sales qualification, billing help, multilingual concierge, and technical support.
Each agent has its own instructions, voice, language behavior, knowledge, safety limits, and testing history.
Use the Agent tab to define what the agent should do, how it should speak, what information it should collect, and which situations require a human handoff.
Choose the default voice your agent uses, add alternative voices, and preview how the agent sounds before a caller hears it.
Set a default language and add supported languages for multilingual calls. Heavano can detect the caller language and respond naturally.
Upload the information your agents should use during calls: FAQs, policies, product details, service menus, pricing notes, scripts, and internal guidance.
Advanced settings control call limits, retention, privacy, conversational timing, maximum duration, and other production guardrails.
Preview the agent, connect a phone number, then monitor real conversations and test results from the same workspace.
Preview lets you talk to an agent live from your browser before any real caller reaches it.
Assign a phone number when the agent is ready for live calls. You can import numbers from supported providers or manage numbers inside the app.
Conversation history shows calls across your workspace and per agent, including transcripts, summaries, timing, client data, and recordings when enabled.
Tests help you check whether an agent follows instructions, answers expected questions, and handles important scenarios before callers do.
A batch call has one agent call a list of recipients for you — at the hours you choose, in each recipient’s local time, retrying the ones who don’t answer.
Calls go out from the phone number assigned to the agent you choose, so connect a number and assign it to that agent before you start.
Upload a CSV or add recipients manually. Only a phone number is required, and duplicate numbers are removed automatically.
The brief tells the agent what this batch is about. It is layered on top of the agent’s own instructions and knowledge, so the agent can still handle off-topic questions.
Launch immediately or schedule for later, then control when calls may happen, how fast they go out, and what happens when nobody answers.
Review the batch, check the estimated cost, and confirm compliance before it goes live. Each recipient’s status then updates as calls are placed.
Integrations let an agent act during a call — checking availability, booking appointments, updating CRM records, creating tickets, and looking up orders. Connect an account once, then choose which agents may use it and what each may do.
Accounts are connected once for the whole workspace. Depending on the service, you sign in with OAuth or paste an API key.
A connected account does nothing until you attach it to an agent and allow specific actions.
Each kind of service gives the agent its own set of actions during a call.
Workspace tools help you track performance, manage spend, keep account settings current, and get help from the Heavano team.
Analytics shows call volume, minutes, spend, cost by agent, performance trends, and success-rate signals over time.
Heavano uses credits for usage. The Credits page shows balance, top-ups, transaction history, usage, and referral rewards where available.
Settings contains profile, theme, workspace, referral, and account-level preferences.
If you need help with a setup, phone number, agent behaviour, billing, or a production rollout, contact the Heavano team from the website.
No. Everything in Heavano is managed from the web app at app.heavano.com. You do not need an API key to create agents, test them, connect numbers, or review calls.
In the app, open Agents and select New agent. Name the agent and choose its primary role, write the first message callers should hear, then add clear instructions for tone, goals, boundaries, and when to hand off. Save the agent and use Preview to test it before connecting a live number.
Preview lets you talk to an agent live from your browser before any real caller reaches it — open the agent, select Preview, allow microphone access, and speak to it as a customer would. Tests go further, checking whether the agent follows instructions, answers expected questions, and handles important scenarios; rerun them after major instruction, knowledge, voice, or language changes.
Open Phone Numbers and add or import the number you want to use, then open the target agent, select Assign phone number, choose the number, and confirm. Place a real test call before routing customer traffic.
Yes. Open the agent, select Languages, choose the default language, and add any additional languages the agent should support. Heavano can detect the caller language and respond naturally. Test common customer questions in each language before going live.
Conversation history shows calls across your workspace and per agent, including transcripts, summaries, timing, client data, and recordings when enabled. Open Conversations for workspace-wide history, then filter or search for the call you need.
Heavano uses credits for usage. The Credits page shows balance, top-ups, transaction history, usage, and referral rewards where available. Open Credits to review your balance, choose a top-up amount, and complete checkout through the hosted payment page.
Yes. Open Outbound and select Create batch call, choose the agent, then upload a CSV or add recipients manually — only a phone number is required. Write a brief for the batch, set the calling hours in each recipient’s local time, the pacing, and the retry rules, then confirm compliance and launch. Numbers on your do-not-call list are skipped, and anyone who asks not to be called again is added to it automatically.
Agents can use Google Calendar, Calendly, and Cal.com to check availability and book or cancel appointments; Salesforce, HubSpot, and Airtable to find, create, and update records and log call notes; Zendesk and Intercom to look up and create tickets and search help articles; and Shopify to look up shoppers, orders, and product stock. Connect the account under Integrations, then attach it to an agent and tick the actions it may take.
Open the Heavano app, create an agent, test it in Preview, then connect a number when it is ready for real callers.