01

Getting started

Everything in Heavano is managed from the web app. You do not need an API key to create agents, test them, connect numbers, or review calls.

On this page

Open the Heavano app

Go to app.heavano.com and sign in to your workspace. The app is where you create agents, manage voices, upload knowledge, connect phone numbers, and review performance.

  1. 1Open app.heavano.com.
  2. 2Sign in with your Heavano account.
  3. 3Choose your workspace if you belong to more than one team.
  4. 4Use the left navigation to move between Agents, Knowledge Base, Phone Numbers, Conversations, Analytics, Credits, and Settings.

Create your first agent

Agents are the voice AI workers that answer calls, qualify leads, book meetings, support customers, and follow your business rules.

  1. 1In the app, open Agents.
  2. 2Select New agent.
  3. 3Name the agent and choose its primary role.
  4. 4Write the first message callers should hear.
  5. 5Add clear instructions for tone, goals, boundaries, and when to hand off.
  6. 6Save the agent, then use Preview to test it before connecting a live number.
Note: Start narrow. A focused booking, support, or qualification agent is easier to test than one agent trying to handle every workflow on day one.

Start from a template

Templates give you a working starting point for common use cases such as appointment booking, customer support, sales qualification, billing help, multilingual concierge, and technical support.

  1. 1Open Agents, then Templates.
  2. 2Choose the closest template to your use case.
  3. 3Select Use template.
  4. 4Edit the instructions, voice, language, and knowledge before publishing.
Next →
Agent setup

Ready to build your agent?

Open the Heavano app, create an agent, test it in Preview, then connect a number when it is ready for real callers.

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