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Go live

Preview the agent, connect a phone number, then monitor real conversations and test results from the same workspace.

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Preview calls

Preview lets you talk to an agent live from your browser before any real caller reaches it.

  1. 1Open the agent.
  2. 2Select Preview.
  3. 3Allow microphone access when the browser asks.
  4. 4Speak to the agent as a real customer would.
  5. 5Update instructions, knowledge, voice, or language settings based on the result.

Phone numbers

Assign a phone number when the agent is ready for live calls. You can import numbers from supported providers or manage numbers inside the app.

  1. 1Open Phone Numbers.
  2. 2Add or import the number you want to use.
  3. 3Open the target agent.
  4. 4Select Assign phone number.
  5. 5Choose the number and confirm.
  6. 6Place a real test call before routing customer traffic.
Note: Deleting or unassigning a number stops that number from reaching the agent, so check routing before making changes in production.

Conversations

Conversation history shows calls across your workspace and per agent, including transcripts, summaries, timing, client data, and recordings when enabled.

  1. 1Open Conversations for workspace-wide history.
  2. 2Filter or search for the call you need.
  3. 3Open a conversation to review transcript turns and call details.
  4. 4Use agent-level conversation history when you only want calls for one agent.

Tests

Tests help you check whether an agent follows instructions, answers expected questions, and handles important scenarios before callers do.

  1. 1Open the agent, then select Tests.
  2. 2Create a test case or start from a test template.
  3. 3Run one test or run the full suite.
  4. 4Review pass/fail results and update the agent where needed.
  5. 5Rerun tests after major instruction, knowledge, voice, or language changes.
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Agent setup
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Outbound calling

Ready to build your agent?

Open the Heavano app, create an agent, test it in Preview, then connect a number when it is ready for real callers.

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